Senior Director, Managed Services AP
Core
Senior leadership for Visa's Managed Services business across Asia Pacific, setting regional service delivery strategy and leading complex multi-layered operations.
Role type
Senior Director, Managed Services
Builds
Scalable operating model across Visa sites, service channels, products, and external partners in the Asia Pacific region.
Domain
Payments technology / Managed Services / Asia Pacific
Required skills
Strategic planning, operational leadership, transformation management, commercial judgment, client engagement, governance, financial stewardship, risk management, talent development, cross-functional influence
Preferred skills
AI and automation adoption, digital servicing expertise, organizational change management, data-driven decision making, stakeholder alignment
Technologies
AI, automation, analytics, digital channels, knowledge management, workforce optimization tools
Responsibilities
Set strategic direction for Managed Services across Asia Pacific; lead through senior managers to deliver resilient operations; establish scalable operating models; own performance across service levels, quality, productivity, and cost; drive regional transformation roadmaps; build and mature service capabilities; serve as senior strategic partner to regional and global leaders; build and develop a strong bench of senior leaders; own governance, controls, and financial stewardship.
Seniority
Senior Director, regional leadership
