Client Services CX Analyst
Core
Support Client Experience initiatives by partnering with leadership and vendors to manage NPS survey programs and deliver data-driven insights for process improvement.
Role type
Senior IC business analyst (client experience)
Builds
Actionable insights and executive communications for Client Experience survey management
Domain
Payments technology / Client Services
Deliverable
dashboards & analysis
Required skills
Data analytics, project management, stakeholder management, process improvement, executive communication, NPS survey management
Preferred skills
AI and ML programming, data pipeline development, content standards expertise
Technologies
Python, SQL
Responsibilities
Partner with Client Services and Technology teams to support NPS survey initiatives; Utilize data analytics to improve survey management and returns; Lead process improvements and manage projects; Develop executive communications on Client Experience survey states
