Data Analyst 4
Core
Support business decision-making through data analysis, dashboard development, and digital analytics, including emerging AI/ML use cases like customer chat transcript analysis.
Role type
Senior Data Analyst (Analytics & AI/ML Support)
Builds
Reporting solutions, dashboards, and actionable insights for business stakeholders.
Domain
Media and Technology / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Tableau, Adobe Analytics, Python, Machine Learning concepts, NLP, Generative AI concepts, Data validation, Process automation
Preferred skills
Customer experience analytics, Chat analytics, Text mining, LLM-based solutions
Technologies
Tableau, Adobe Analytics, Python, SQL
Responsibilities
Analyse structured and unstructured data to identify business trends; Develop and maintain dashboards; Perform ad-hoc analysis and KPI reporting; Translate data into clear insights and recommendations; Support AI/ML initiatives including NLP and chat transcript analysis; Ensure data accuracy through validation; Identify opportunities to automate recurring reporting processes.
Seniority
Senior, hands-on IC