Client Care Support (2nd Shift)
Core
Support cardholder needs via inbound phone calls for Visa products, handling requests like lost/stolen card replacement, fraud prevention, and technical support.
Role type
Client Care Support Representative (2nd Shift)
Builds
Inbound contact center support for end consumers and merchants
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, inbound call handling, multi-tasking, database updates, policy compliance
Preferred skills
Call center experience, financial industry experience, technical environment experience, 1 year contact center experience
Technologies
Contact center software, cardholder databases
Responsibilities
Respond to incoming customer requests quickly and professionally, accurately update and maintain cardholder data, collaborate with peers and different lines of business, meet KPIs and quality expectations
Seniority
Entry-level to Individual Contributor