Bilingual Spanish POS Support Technician
Core
Provide bilingual technical support via phone, email, and chat to Teleflora florists for application software, PC operating systems, and basic hardware.
Role type
Bilingual Spanish POS Support Technician
Builds
Support services for Teleflora member florists
Domain
Retail technology / Florist support
Deliverable
client delivery
Required skills
Troubleshooting, active listening, problem-solving, hardware installation guidance, software operation instruction, call logging, reporting
Preferred skills
Customer service experience, knowledge of utility programs and commands, MIS/Networking/Accounting coursework
Technologies
PC operating systems, application software packages, Call/Problem Tracking system
Responsibilities
Assist and troubleshoot florists via multiple platforms, log calls into tracking system, escalate customer calls, provide user feedback to management/development, prepare reporting, instruct customers on hardware/software installation and operation
Seniority
Entry-level, hands-on IC