Staff Software Engineer, AI Solutions
Core
Designing, implementing, and optimizing AI-powered solutions (Agentic AI, GenAI, custom MCP tooling) integrated into the ServiceNow platform to automate workflows and deliver business outcomes.
Role type
Staff Software Engineer, AI Solutions (Agentic & Generative AI)
Builds
Intelligent automation solutions, custom MCP tooling, Agentic scoped applications, and LLM integrations within ServiceNow
Domain
Financial Services / Enterprise AI / Low-Code Platform Development
Deliverable
production ML models | product features
Required skills
Agentic AI architecture, Generative AI (GenAI), Large Language Model (LLM) integration, ServiceNow platform development, Python, RESTful/GraphQL APIs, Prompt Engineering, RAG, MCP servers
Preferred skills
ReAct and Chain-of-Thought reasoning, Multi-agent system design, ServiceNow ITSM/ITOM product knowledge, Data modeling and CMDB strategies, Ethical AI principles
Technologies
ServiceNow, Python, OpenAI, Google Gemini, REST, GraphQL, JSON, HTML, CSS, AJAX, SOAP
Responsibilities
Architect and build custom AI solutions and integrations within ServiceNow; Leverage AI to orchestrate third-party LLMs for intelligent automation; Collaborate with stakeholders to identify AI adoption opportunities and deliver business outcomes; Troubleshoot ServiceNow configurations and AI components; Author technical design and build documentation; Analyze existing systems to provide time estimates and recommendations.
Seniority
Staff, hands-on IC with strategic influence
