Specialist - Solution Architecture
Core
Design, develop, and deliver scalable ServiceNow solutions and DevOps workflows, integrating Generative and Agentic AI to enhance automation and intelligent service delivery.
Role type
Senior Solution Architect (ServiceNow)
Builds
ServiceNow applications, AI-driven automation workflows, and DevOps pipelines for global business processes.
Domain
Enterprise IT / Service Management / Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform expertise (ITSM, CMDB, CSDM, Flow Designer, IntegrationHub), Generative AI (Now Assist, Generative AI Controller, AI Search), Agentic AI orchestration, REST APIs, OAuth2/JWT security, Agile/Scrum, Java (JDK, JSP, JavaScript), SQL, process consulting, technical strategy.
Preferred skills
SQL, ServiceNow upgrade projects, AI governance (EU AI Act, NIST AI RMF), test automation (ATF), LLM endpoint integration.
Technologies
ServiceNow, Azure OpenAI, Apigee, Oracle/SQL, JDK, JSP, HTML, JavaScript, Now Assist, Generative AI Controller, AI Search, EVAM, ATF, SIEM.
Responsibilities
Drive technical delivery from initiation to user adoption; define DevOps workflows and Agile practices; architect and design global solutions; configure and extend Virtual Agents with GenAI; orchestrate ServiceNow agents for incident analysis and next-best-action; implement AI governance and risk controls; collaborate with business and development teams on testing methodologies.
Seniority
Senior, hands-on IC