Consultant, Technical Solutions
Core
Global third-line technical escalation owner for enterprise clients, driving rapid resolution of complex issues and critical service incidents.
Role type
Senior IC technical solutions consultant (escalation & incident management)
Builds
Seamless client outcomes and operational stability for enterprise payment clients
Domain
Payments technology, enterprise client support, distributed systems
Deliverable
client delivery
Required skills
end-to-end issue ownership, complex technical troubleshooting, incident leadership, cross-functional collaboration, AI/automation utilization, stakeholder management, root cause analysis, production support expertise
Preferred skills
payments domain knowledge, REST API troubleshooting, observability tool proficiency, cloud-native technologies, operational excellence frameworks, systemic issue identification
Technologies
Splunk, Grafana, REST APIs, distributed systems, cloud-native technologies
Responsibilities
Serve as technical escalation owner for complex client issues, lead high-severity incidents, utilize AI and automation tools to accelerate investigations, monitor operational signals for proactive risk identification, collaborate globally across regions and time zones, contribute to knowledge sharing and process optimization
Seniority
Senior, hands-on IC