Sr. Consultant, Client Success
Core
Sr. Consultant owning holistic post-sale Client Services relationships, providing operational solutions to grow clients' business and maximize value from Visa products.
Role type
Senior individual contributor client success consultant
Builds
Client success plans, operational reviews, client education materials, and automated support tools
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
client relationship management, product adoption strategy, operational problem solving, data analysis, stakeholder management, payment industry knowledge, crisis management, strategic planning
Preferred skills
advanced degree (MBA, JD, MD), project management certification, executive communication experience, cross-functional collaboration
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Visa product suite
Responsibilities
Oversee implementation of new Visa products to expedite time to value; Build and sustain trusted client advocate status; Drive initiatives to improve client adoption of products and self-service tools; Lead periodic operational reviews with clients; Act as escalation point for significant issues and major incidents; Develop client education and training materials; Coordinate with global and regional teams to maintain a 360-degree view of the client
Seniority
Senior, hands-on IC