Senior Consultant, Client Success
Core
Own holistic post-sale client services relationships, drive product adoption, and enable business growth for Visa clients.
Role type
Senior individual contributor client success consultant
Builds
Client success plans, operational reviews, and automated support strategies
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
client relationship management, product implementation coordination, data analysis, strategic planning, crisis management, client training development, cross-functional collaboration
Preferred skills
payment industry expertise, complex technical communication, multi-timezone teamwork, executive presentation, regulatory knowledge
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Oversee new product implementation and time-to-value; drive product adoption and self-service tool usage; lead operational reviews; act as escalation point for major incidents; develop client training materials; monitor client health and optimize performance.
Seniority
Senior, hands-on IC
