Senior Consultant, Client Success
Core
Primary post-sale relationship owner for Visa clients, driving product adoption, performance, and strategic growth while ensuring regulatory compliance.
Role type
Senior Client Success Consultant (Financial Services)
Builds
Client success plans, adoption strategies, and operational resilience support for Visa payment solutions.
Domain
Financial Services / Payments Technology
Deliverable
client delivery
Required skills
client relationship management, success planning, regulatory compliance knowledge, data analysis, project management, crisis management, stakeholder engagement
Preferred skills
payment industry expertise, technical communication, multi-tasking under deadlines, executive presentation skills
Technologies
Visa self-service tools, payment processing systems
Responsibilities
Oversee implementation of new Visa products to maximize adoption; drive initiatives to improve client adoption of products and self-service tools; lead periodic operational reviews with clients; act as escalation point for major incidents and crisis responses; develop client education and training materials; coordinate with cross-functional teams to resolve complex client issues; align with sales teams on client objectives and ROI.
Seniority
Senior, hands-on IC
