Director, Customer Journey Activation Product Manager
Core
Lead product strategy for the post-sales customer journey, connecting sales to customer success to improve time-to-value and activation.
Role type
Director, Implementation & Activation Product Manager
Builds
Connected implementation and activation experience from deal through onboarding, go-live, and handoff to Customer Success
Domain
Payments technology / Enterprise B2B operations
Deliverable
product features
Required skills
Strategic thinking, cross-functional stakeholder influence, operational process design, data-driven decision making, change management, OKR definition
Preferred skills
Experience scaling operational processes, deep understanding of post-sales execution, ability to connect post-sales to revenue realization, enterprise platform expertise
Technologies
CRM, workflow, case management, analytics tools
Responsibilities
Own product vision and roadmap for the Implementation/Activation value stream; Bridge Sales, CS, Implementation, Finance, and Technology teams; Define business architecture and workflow models; Drive platform and process improvements; Establish and monitor OKRs; Translate pain points into prioritized product requirements; Lead cross-functional governance for process standardization; Drive change management and adoption
Seniority
Director, hands-on IC with strategic leadership