Operations Support Agent-Associate
Core
Operations Support Agent serving as a critical link between drivers, customers, and colleagues to ensure daily delivery operations run efficiently and meet service standards.
Role type
Operations Support Agent (Dispatch/Operations)
Builds
Daily delivery operations and customer service for FedEx Express
Domain
Logistics / Express Transportation
Required skills
Coaching and motivating drivers, problem-solving under pressure, process implementation, geographic knowledge of Jylland and Fyn, bilingual communication (Danish/English), team collaboration
Preferred skills
Experience in the transport industry, proactive attitude, ability to maintain composure in high-tempo environments
Responsibilities
Motivate, service, and coach drivers and couriers; ensure daily deliveries are completed efficiently; monitor daily operations and resolve challenges; participate in implementing new procedures; foster positive communication and team spirit