Support Associate (Full-time)
Core
Providing live chat and phone support to customers, courier partners, and venues to ensure smooth delivery operations.
Role type
Support Associate (Customer Service)
Builds
Support function and delivery operations
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Communication, Multitasking, Fast learning, Shift flexibility
Preferred skills
Customer-obsessed mindset, Team-oriented mindset
Technologies
Live chat, Phone
Responsibilities
Supporting customers, courier partners, and venues via live chat and phone; Ensuring delivery operations run smoothly; Developing the support function with the team and other departments
Seniority
Individual Contributor