Support Associate
On-site
Core
Providing live chat, email, and phone support to customers, courier partners, and venues to ensure smooth delivery operations.
Role type
Support Associate
Builds
Customer support function and delivery operations
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
live chat, email, phone support, multitasking, fast learning, flexible shift work
Preferred skills
customer-obsessed mindset, team-oriented mindset, personal touch in communication
Technologies
live chat, email, phone
Responsibilities
Supporting customers, courier partners, and venues via live chat, email and phone; Ensuring that the delivery operations run smoothly; Developing our support function together with the support team as well as other teams within Wolt