Agent Support Aux Operations Associate
Core
Ensure urgent customer shipments are delivered on time and in the right place by handling inbound calls, tracking deliveries, and reassigning failed pickups/deliveries.
Role type
Operations Support Agent (Customer Service & Logistics Coordination)
Builds
Express delivery network operations for FedEx customers
Domain
Logistics / Express Transportation
Required skills
inbound call handling, shipment tracking, data entry, priority management, internal tool usage, regulatory compliance
Preferred skills
autonomous work organization, team collaboration, attention to detail, computer literacy
Responsibilities
Answering customer calls regarding pickups and delivery tracking, verifying and analyzing failed pickups or deliveries, updating internal shipment tracking tools, ensuring urgent shipments meet deadlines, applying internal processes and regulatory requirements
Seniority
Entry-level, individual contributor