Agent Support Aux Operations Standard
Core
Answering customer calls regarding shipment collection and delivery inquiries, investigating failed deliveries, and ensuring urgent packages reach their destination on time.
Role type
Operations Support Agent
Builds
Customer service interactions and shipment tracking updates
Domain
Express transportation and logistics
Deliverable
client delivery
Required skills
Communication, time management, attention to detail, data entry
Responsibilities
Answering incoming calls for shipment and delivery inquiries, investigating and reallocating failed deliveries, entering data into tracking systems, collaborating with operations teams