Agent Support aux Opérations Standard
Core
Handle urgent customer shipment collection and delivery inquiries, investigate failed deliveries, and ensure packages reach their destination on time.
Role type
Operations Support Agent
Builds
Customer shipment tracking and delivery status updates
Domain
Express transportation and logistics
Deliverable
dashboards & analysis
Required skills
Data entry, call handling, shipment investigation, time management, attention to detail
Preferred skills
Communication, collaboration, adaptability to fast-paced environments
Technologies
CMOD, DSM, FORGE, AS400, SCANNING SCENARIO
Responsibilities
Answer incoming calls regarding shipment collection and delivery inquiries; investigate and reallocate failed deliveries; enter data into tracking systems; collaborate with operations teams and managers.
Seniority
Entry-level, hands-on IC