Agent Support Aux Operations Associate
Core
Support urgent customer shipments, handle inbound calls regarding pickups and delivery inquiries, and reassign failed collections to ensure next-day delivery.
Role type
Operations Support Agent (Customer Service)
Builds
Expedited delivery operations for FedEx Express customers
Domain
Logistics / Express Transportation
Required skills
Time management, prioritization, attention to detail, data entry, internal system navigation, team collaboration
Preferred skills
Customer satisfaction orientation, adaptability in dynamic environments, computer literacy
Responsibilities
Monitor urgent shipments for timely delivery, answer customer calls about pickups and deliveries, analyze and reassign failed collections, update internal tracking systems, communicate with operational teams, adhere to internal processes and regulations