Logistics Services Representative
Core
Oversee the complete lifecycle of premium and time-critical shipments from initial booking to successful delivery, managing customer relationships and coordinating with internal operations and external vendors.
Role type
Logistics Services Representative (Customer Operations)
Builds
Premium and time-critical shipment delivery services
Domain
Express transportation and logistics
Required skills
Fluent English, Customer service experience, Premium shipment management, Vendor management, Cross-functional collaboration, Problem solving, Logistics experience
Preferred skills
Second language, Healthcare sector experience
Technologies
None stated
Responsibilities
Active monitoring of shipment lifecycle, Relationship management with customers, Collaborative liaison with internal teams and vendors, Rapid problem solving for transit issues, Execute standard operating procedures
Seniority
Individual Contributor