Sr Process Manager, PULSE
Core
Lead a team of process managers to design, validate, and improve business processes that enhance efficiency and drive results for Capital One's financial products and services.
Role type
Senior Manager, Process Management
Builds
Optimized operational workflows and data-driven efficiency metrics for banking operations
Domain
Financial Services / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process management, Project management, People management, Data analysis, Stakeholder influence, Team leadership, Agile adaptation, Problem solving, Relationship management
Preferred skills
LEAN, Six Sigma, Compliance (CRCM, CIPP), Business Process Management, Advanced problem solving, Strategic relationship management
Responsibilities
Creating and validating processes, Designing and producing metrics to measure efficiency, Driving process improvements aligned with customer outcomes, Analyzing and correcting data issues in departmental systems, Providing subject matter expertise on processes, Managing and leading a high-performing team
Seniority
Senior Manager, hands-on leadership with team management