Senior Software Development Engineer - Amazon Connect
Core
Senior Software Development Engineer supporting Capital One's UK Contact Centre operation using Amazon Connect on AWS, delivering voice and chat channel platforms.
Role type
Senior Software Development Engineer (AWS/Node.js/Go)
Builds
Amazon Connect Customer platform and custom front-end portal for contact centre operations
Domain
Financial Services / Cloud Infrastructure (AWS)
Required skills
Node/TypeScript or Go, AWS Serverless Ecosystem (Lambda, API Gateway, DynamoDB, S3), Amazon Connect, Jenkins (IaC/CI/CD), Monitoring & Logging (Logz.io, NewRelic), TDD, System Design, Incident Management
Preferred skills
Mentoring, Automation, Proactive optimization, 24/7 on-call rotation
Technologies
Node.js, TypeScript, Go, AWS Lambda, API Gateway, DynamoDB, S3, Amazon Connect, Jenkins, Logz.io, NewRelic
Responsibilities
Set and maintain engineering standards, design and own software engineering deployments, troubleshoot distributed systems, manage system optimizations, participate in incident management
Seniority
Senior, hands-on IC with mentorship responsibilities
