Customer Service Representative - Repairs
Core
Interact with customers to process inquiries, orders, quotes, returns, and complaints regarding precision manufacturing solutions.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support for measurement and calibration solutions
Domain
Engineering / Precision Manufacturing
Deliverable
client delivery
Required skills
order processing, quote generation, customer communication, issue escalation, return coordination, multitasking
Preferred skills
export logistics knowledge, CRM systems, ERP software, technical product sales/purchasing experience
Responsibilities
Process orders and quotes via multiple channels, direct and expedite customer orders, confer on product details and shipping, follow up on delivery dates, coordinate returns and complaints, escalate issues, identify upsell opportunities
Seniority
Individual Contributor, 3-5 years experience
