Case Resolution Coordinator
Core
Coordinates, tracks, and supports the resolution of administrative and non-investigative cases from intake through closure, serving as a central point of contact for case review, documentation, and escalation.
Role type
Case Resolution Coordinator
Builds
Case resolution outcomes for federal government and commercial enterprise clients
Domain
Public Safety / Government Contracting
Deliverable
client delivery
Required skills
case processing, complaint resolution, policy adherence, record maintenance, status monitoring, stakeholder communication, report preparation, confidentiality management, deadline management
Preferred skills
none stated
Technologies
case tracking systems, databases
Responsibilities
Receives, reviews, and documents incoming cases, inquiries, and complaints; Reviews and processes complaints recommended for administrative or non-investigative closure using prewritten templates; Maintains accurate and complete case records in the appropriate tracking system or database; Monitors case status, deadlines, service-level expectations, and follow-up actions; Escalates complex, urgent, sensitive, or unresolved matters to appropriate leadership or subject matter experts; Prepares reports, summaries, and status updates related to case volume, trends, resolution timelines, and outcomes.
Seniority
Entry to Mid-level, hands-on IC