Case Bookings Specialist
Core
Manage surgical case bookings, orders, billing, and logistics to support hospitals, healthcare customers, and the Sales organization.
Role type
Case Bookings Specialist
Builds
Surgical case fulfillment and order processing for medical device customers
Domain
Medical devices / Healthcare supply chain
Deliverable
client delivery
Required skills
Case booking management, order processing, billing transactions, logistics coordination, SAP proficiency, customer service, inventory management, data accuracy
Preferred skills
Medical device experience, loaner/consignment inventory knowledge, surgical instrument set management, supply chain background
Responsibilities
Manage and optimize the case-booking process via phone and email; Process surgical case bookings, orders, billing, and quotations; Coordinate with sales, operations, warehouse, and logistics teams; Support field sales personnel with product and delivery information; Resolve booking and service problems; Maintain accurate records in SAP; Escalate risks regarding product availability and delivery; Process customer complaints.
Seniority
Individual Contributor