Senior Associate OTC - Greater China
Core
Managing Order to Cash processes, specifically focusing on customer collections, dispute resolution, and payment reconciliation for a medical technology company.
Role type
Senior Associate in Finance Operations (Order to Cash)
Builds
Efficient Order to Cash processes and accurate customer financial records
Domain
Medical Technology / Healthcare Finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Collections management, Credit risk monitoring, Dispute resolution, Payment reconciliation, Customer relationship management, Process improvement, Data analysis, SAP proficiency, Axapta 2012 proficiency
Preferred skills
Credit knowledge, Advanced Excel skills
Responsibilities
Contact customers to collect outstanding debt and negotiate payment plans; Coordinate customer queries for dispute resolution; Allocate payments and reconcile customer accounts; Monitor and flag customers approaching or exceeding credit limits; Report bad debt risks to Credit Manager; Support team in reporting, training, and SOP updates; Lead daily meetings on request.
Seniority
Mid-Senior, hands-on IC