Sr. Associate, Global Customer Care, International Order Management
Core
Oversee complex international surgery order processing, corrections, invoicing, and dispute resolution to ensure accuracy and efficiency in global order-to-cash operations.
Role type
Senior Associate, Global Customer Care (Order Management)
Builds
Global order-to-cash operations for medical technology products
Domain
Medical Technology / Healthcare Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order management, invoicing, dispute resolution, data entry, pricing validation, cross-functional collaboration, process improvement, SLA monitoring, KPI analysis
Preferred skills
SAP, Salesforce, EDI, Esker, Order Management Systems (OMS)
Responsibilities
Oversee entry, processing, and invoicing of high-volume international surgery orders; Perform advanced corrections and pricing validations; Lead resolution of complex order-related issues and disputes; Support implementation and optimization of EDI and digital order management tools; Manage and distribute order blocks efficiently; Monitor and report on key performance metrics.
Seniority
Senior, hands-on IC
