Senior Associate OTC – Greater China
Hybrid
Core
Managing customer accounts and collections for the Order to Cash process, ensuring payment terms are met and resolving disputes.
Role type
Senior Associate OTC (Collections)
Builds
Effective and efficient Order to Cash processes
Domain
Healthcare / Finance Operations
Required skills
Collections experience, Credit knowledge, Process improvement, Excel (intermediate), AX2012 (Axapta)
Preferred skills
None stated
Technologies
AX2012
Responsibilities
Contact customers to collect outstanding debt, Coordinate customer queries for dispute resolution, Allocate payments and reconcile accounts, Negotiate payment plans, Monitor credit limits, Report bad debt risks, Support team in training and documentation, Cultivate relationships with internal customers
Seniority
Mid-level, hands-on IC