Associate, Global Customer Care, International Case Management (with French & English)
Core
Manage international customer cases and requests via Salesforce Service Cloud to ensure accurate and efficient resolution across global markets.
Role type
Associate, Global Customer Care Specialist
Builds
Customer support cases and operational processes for Smith+Nephew's international markets
Domain
Medical technology / Healthcare
Deliverable
client delivery
Required skills
Fluency in French and English (written and spoken), case management, CRM operations, stakeholder communication, problem solving
Preferred skills
Order management experience, Salesforce Service Cloud proficiency, SAP/ERP system usage, Microsoft Excel
Technologies
Salesforce Service Cloud, SAP, ERP systems, Microsoft Excel
Responsibilities
Manage customer cases from receipt to resolution, collaborate with stakeholders to improve processes and support automation, maintain standard operating procedures, communicate to manage workloads and resolve issues
Seniority
Associate, individual contributor
