Customer Success Specialist (Shreveport, LA)
Core
Drive adoption, optimization, and expansion of the LEAF technology platform for pressure injury prevention by delivering clinical education, support, and data-driven insights to healthcare accounts.
Role type
Customer Success Specialist (Clinical Technology)
Builds
LEAF technology platform adoption and utilization within Integrated Delivery Networks (IDNs)
Domain
Healthcare / Medical Devices / Pressure Injury Prevention
Required skills
Clinical nursing background, data analytics, clinical technology platform experience, change management, EHR integration knowledge, account expansion strategy
Preferred skills
Registered Nurse (RN) certification, hospital turning and repositioning protocols expertise
Technologies
LEAF platform, Electronic Health Records (EHR)
Responsibilities
Lead initial customer training and execute Go-Live events, provide ongoing clinical support and troubleshooting, deliver actionable insights via platform reports, identify workflow enhancements and expansion opportunities, support Quarterly Business Reviews with customer data, collaborate with sales and clinical teams to onboard new accounts
Seniority
Mid-level, hands-on IC