Outreach Specialist III
Core
Contacting and working with customers delinquent on loans to arrange payment alternatives, reduce risk, and maintain positive relationships.
Role type
Senior IC collections specialist
Builds
Repayment plans, loan workouts, and other assistance options for delinquent borrowers
Domain
Banking / Financial Services / Collections
Deliverable
client delivery
Required skills
Inbound and outbound calling, skip-tracing, account review, financial statement analysis, compliance adherence, internal system management, documentation
Preferred skills
Collections experience, knowledge of M&T systems, Associate's degree
Responsibilities
Initiate contact with consumer borrowers to collect past due payments and assess repayment options; Perform inbound and outbound calls to communicate repayment options and handle inquiries; Conduct research and account reviews on high-risk loans; Utilize internal collections and accounting systems to manage accounts; Adhere to compliance/operational risk controls
Seniority
Mid-level, hands-on IC