Outreach Specialist IV
Core
Managing delinquent loan accounts by contacting borrowers, assessing repayment options, and arranging loss mitigation solutions.
Role type
Senior IC loss mitigation specialist
Builds
Repayment plans and loss mitigation solutions for delinquent consumer, mortgage, and commercial loans
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Skip tracing, financial analysis, collateral evaluation, regulatory compliance, risk assessment, internal collaboration, documentation, on-the-job training
Preferred skills
Banking experience, knowledge of M&T systems
Technologies
Word processing, spreadsheet software
Responsibilities
Initiate inbound and outbound calls to borrowers, assess repayment options, arrange repayment plans or loss mitigation solutions, perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, escalate based on risk triggers, collaborate with internal partners and vendors, document account activity and recommendations, provide on-the-job training for new employees, guide co-workers on complex research issues, stay informed on business and market trends to mitigate risk, adhere to compliance and operational risk controls
Seniority
Senior, hands-on IC