Outreach Specialist IV
Core
Managing delinquent loan accounts by contacting borrowers, assessing repayment options, and arranging loss mitigation solutions.
Role type
Senior IC collections and loss mitigation specialist
Builds
Repayment plans and loss mitigation solutions for delinquent consumer, mortgage, and commercial loan accounts
Domain
Banking / Credit Risk Management
Deliverable
client delivery
Required skills
Skip tracing, financial data analysis, collateral valuation, regulatory compliance, loss mitigation strategy, account documentation, on-the-job training
Preferred skills
Banking experience, knowledge of internal banking systems
Responsibilities
Initiate inbound and outbound calls to assess repayment options; perform skip tracing and collect financial information; review collateral value and mitigate loss situations; collaborate with partners and vendors to determine strategies; document account activity and recommendations; provide on-the-job training for new employees.
Seniority
Mid-level, hands-on IC