Technology Senior Manager - Service Reliability & Operations
Core
Leading strategy, governance, and modernization of 24x7x365 technology operations to ensure service reliability and operational excellence.
Role type
Senior Manager, Service Reliability & Operations
Builds
Modernized service management practices, automated operational workflows, and advanced observability capabilities
Domain
Financial Services / IT Operations / Service Management
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Strategic leadership, Incident/Problem/Change/Major Incident management, ITIL governance, ServiceNow automation, Operational reporting, Hybrid environment management, Organizational transformation
Preferred skills
AIOps, Advanced analytics, Azure cloud operations, Command Center leadership, Highly regulated industry experience
Technologies
ServiceNow, Azure, AIOps platforms
Responsibilities
Establish operational modernization roadmaps, oversee Incident/Problem/Change/Major Incident management, drive adoption of AI and automation, develop executive dashboards and observability capabilities, lead cross-functional partnerships, develop high-performing teams
Seniority
Senior, hands-on IC with people management