Outreach Specialist IV
Core
Single Point of Contact for delinquent mortgage borrowers, managing loss mitigation options and foreclosure processes via phone.
Role type
Senior IC loss mitigation specialist
Builds
Loss mitigation approvals, foreclosure decisions, and consumer account resolutions
Domain
Financial services / Mortgage servicing
Deliverable
client delivery
Required skills
outbound/inbound calling, loss mitigation document review, consumer financial data collection, regulatory compliance, internal control adherence, audit issue resolution
Preferred skills
mortgage collections experience, M&T systems knowledge, Bachelor's degree
Responsibilities
Contact delinquent borrowers to discuss loss mitigation and foreclosure options; explain terms of approvals/declines and appeal processes; collect financial information; document interactions in mortgage servicing system; adhere to compliance and operational risk controls.
Seniority
Mid-level, hands-on IC