Customer Journey Manager
Core
Design, build, and optimise automated, multi-channel customer journeys in CRM to support onboarding, engagement, and retention for schools, educators, and learners.
Role type
Customer Journey Manager (CRM)
Builds
Automated, multi-channel campaigns and workflows (email, SMS, alerts) across the customer lifecycle
Domain
Education / Customer Experience
Required skills
CRM campaign management, journey automation, journey mapping, stakeholder management, data analysis, A/B testing
Preferred skills
Experience with Dynamics, HubSpot, Salesforce, Figma, Visio
Technologies
Dynamics, HubSpot, Salesforce, Figma, Visio
Responsibilities
Design and manage automated customer journeys across multiple touchpoints; Translate journey designs into automated campaigns; Define and report on success metrics; Refine and A/B test journeys based on insights; Foster a customer-centric mindset across teams; Oversee implementation of journey mapping tools and CRM workflows
Seniority
Mid-level, hands-on IC