Sr. Customer Service Representative
Core
Provides full-range customer service support, resolves complex cases, and mentors junior team members for a food manufacturing/distribution company.
Role type
Senior Customer Service Representative (IC)
Builds
Customer satisfaction and operational efficiency for sales channels
Domain
Food Manufacturing / Distribution
Deliverable
client delivery
Required skills
order entry, ERP software (SAP), data entry, problem solving, team mentoring, report review, order discrepancy resolution
Preferred skills
Food Manufacturing/Distribution/Brokerage experience, SAP expertise
Technologies
Retail Link, JDA, SAP, Microsoft Outlook, Word, Excel
Responsibilities
Process manual customer orders and order changes; resolve pricing discrepancies and shipment tracking issues; mentor junior team members; review SAP reports and process EDI orders; answer consumer inquiries and research information; process donation requests and maintain customer records
Seniority
Senior, hands-on IC with leadership duties