Customer Service Representative
Core
Process customer orders, handle inquiries, and resolve issues for a specialty chemicals and food ingredients company.
Role type
Customer Service Representative
Builds
Order acknowledgements, direct shipments, and sample requests for customers
Domain
Specialty chemicals and food ingredients
Deliverable
client delivery
Required skills
order processing, inventory allocation, freight arrangement, customer communication, complaint resolution, data entry
Preferred skills
multi-tasking, prioritization, organization, teamwork
Technologies
Chempax
Responsibilities
Answer telephone and follow up on orders; process orders including printing, allocating inventory, and arranging freight; update customer information and comments in Chempax; process sample requests; handle customer complaints with documentation and corrective action; maintain Certificate of Analysis files; perform general office duties like filing and word processing.
Seniority
Individual Contributor