Customer Service Representative
Core
Establish and maintain exceptional customer service and satisfaction for standard accounts, ensuring smooth order and delivery processing of products.
Role type
Customer Solutions Specialist (Customer Service)
Builds
Customer orders, sales reports, and inventory management for pharmaceutical/chemical products.
Domain
Life Sciences / Pharma / Chemicals
Deliverable
product features
Required skills
Customer service, sales support, import/export documentation, GDP (Good Distribution Practice) compliance, commercial acumen, Microsoft Office, SAP, Salesforce (SFDC)
Preferred skills
Experience in Chemical, Food, Pharma, Medical, or Logistics industries
Responsibilities
Support sales team to reach objectives, handle customer requirements and complaints, manage customer forecasts, process samples requests, follow up on overdue payments, generate orders and sales reports, assist with inventory management