Quality Customer Interface SEA Manager
Core
Primary Quality interface between Commercial teams and customers across Southeast Asia and Australia/New Zealand, ensuring customer requirements, inquiries, complaints, and escalations are resolved compliantly while driving quality improvements.
Role type
Senior IC Quality Manager (Customer Interface)
Builds
Customer satisfaction and trust within the pharmaceutical manufacturing network
Domain
Pharmaceutical manufacturing / Life Sciences
Deliverable
client delivery
Required skills
Pharmaceutical Quality Management Systems, GMP requirements, customer complaint management, root cause analysis, CAPA implementation, stakeholder management, data analysis, regulatory compliance
Preferred skills
ASEAN language capability
Technologies
Quality reporting and trending tools
Responsibilities
Coordinate timely responses to customer Quality inquiries; manage customer complaints, escalations, and investigations; support root cause analysis and CAPA implementation; monitor complaint trends and identify improvement opportunities; translate customer feedback into actionable initiatives; prepare and present Quality performance updates to stakeholders; facilitate cross-functional discussions; support customer audits and reviews.
Seniority
Senior, hands-on IC
