Customer Experience Representative
Core
Process customer orders, handle inquiries, and resolve issues to ensure order accuracy and compliance.
Role type
Customer Experience Representative
Builds
Order fulfillment and customer support
Domain
Logistics and Customer Service
Deliverable
product features
Required skills
Order processing, inventory allocation, freight arrangement, customer communication, complaint resolution, data entry
Preferred skills
College degree, multitasking, prioritization, organizational skills
Technologies
Chempax
Responsibilities
Answer telephone and follow up as needed, process direct shipments with suppliers and carriers, handle customer complaints including documentation and corrective action, maintain Certificate of Analysis files, update customer information in Chempax, perform general office duties such as filing and word processing
Seniority
Entry-level, individual contributor
