Customer Care Representative
Core
Manage complex customer inquiries and end-to-end order execution for designated accounts, resolving operational issues from receipt through delivery and billing.
Role type
Senior Customer Care Service Representative (Order Management)
Builds
Operational order-to-delivery processes and customer service solutions
Domain
Healthcare / Medical Devices / Supply Chain
Required skills
Order-to-Cash cycle management, ERP platform proficiency, stakeholder coordination, returns processing, aging order resolution, regulatory compliance
Preferred skills
Healthcare industry experience, CRM/automation tools, Arabic language
Technologies
SAP, CRM, case-management, workflow tools
Responsibilities
Serve as primary operational point of contact for assigned customers; Manage complex order amendments, delivery concerns, and pricing discrepancies; Coordinate end-to-end order execution including validation, entry, allocation, and invoicing; Process product returns and credit notes; Monitor and resolve aging or blocked orders; Collaborate with logistics and third-party providers on delivery requirements.
Seniority
Mid-Senior, hands-on IC
