Customer Solutions Advocate(Collections)
Core
Contact defaulted customers via phone to negotiate payment commitments and resolve delinquent accounts across multiple consumer products.
Role type
Mid-level collections specialist
Builds
Payment resolutions and account recovery plans
Domain
Banking / Consumer Credit Collections
Deliverable
client delivery
Required skills
Negotiation, conflict management, skip tracing, data entry, time management, compliance adherence
Preferred skills
Mentorship, problem-solving, multitasking
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), automated dialing systems, third-party vendor services
Responsibilities
Pursue communication with defaulted customers to obtain payment commitments; Monitor delinquent accounts to identify alternatives to repossession or foreclosure; Skip trace accounts using statements and third-party services; Handle escalated situations and complaints; Mentor and train peers on customer solutions.
Seniority
Mid-level, individual contributor