Bilingual (Spanish) - Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time
Core
Mitigates losses on consumer banking products by resolving delinquent accounts through consultative conversations in English and Spanish.
Role type
Senior IC collections specialist (bilingual)
Builds
Loss mitigation solutions for non-mortgage and auto products
Domain
Banking / Consumer Credit
Required skills
Bilingual communication (English/Spanish), skip tracing, credit bureau research, loss mitigation strategy, regulatory compliance, data entry, Microsoft Office proficiency
Preferred skills
Process improvement, complaint management, training delivery
Technologies
ACE, CACS, BRAVO, CCLM, Amtrac, Excel
Responsibilities
Review solutions for delinquent accounts, conduct skip tracing and credit research, utilize loss mitigation tools, escalate complex accounts, support complaint management, train staff on compliance
Seniority
Mid-level, hands-on IC
