Consumer Recovery Manager
Core
Lead departmental operations for consumer recovery, focusing on resolving escalated customer issues, managing workflow efficiency, and overseeing risk and compliance.
Role type
Senior IC Consumer Recovery Manager (Operations & Risk)
Builds
Customer recovery workflows, risk mitigation strategies, and team performance outcomes
Domain
Banking / Consumer Credit Collections
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Department leadership, workflow planning, risk assessment, vendor management, change management, process improvement, performance review administration, hiring/selection, regulatory compliance knowledge, loan collection policy expertise
Preferred skills
Bachelor's degree, 3+ years supervisory experience, 3+ years collections/operations experience, strong analytical skills, decisive decision-making
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Provide leadership to cross-functional team of staff and contract employees; Plan, assign, and monitor workflow for optimum efficiency and compliance; Act as subject matter expert collaborating with risk partners and auditors; Resolve escalated customer or service issues; Identify staff training and development needs; Prepare annual performance reviews and recommend salary increases/promotions; Manage hiring/selection process and make recommendations to senior leadership
Seniority
Senior, hands-on IC with supervisory responsibilities