Homeowners Assistance Counselor
Core
Contact delinquent mortgage customers to negotiate workout alternatives like forbearance, repayment plans, and short sales to minimize loan losses.
Role type
Senior IC loss mitigation counselor
Builds
Loss mitigation resolutions for defaulted consumer and mortgage loans
Domain
Banking / Mortgage servicing
Required skills
Debt collection, Skip tracing, Negotiation, Financial counseling, Regulatory compliance (FDCPA), Data analysis
Preferred skills
Loss mitigation experience, Foreclosure/Bankruptcy knowledge, REO experience
Technologies
Microsoft Word, Outlook, Access, Excel
Responsibilities
Contact delinquent customers via manual dialing to obtain payment commitments; Analyze customer situations and collateral risk to present alternative solutions; Review and negotiate foreclosure or repossession alternatives; Identify and resolve reasons for delinquency; Record all collection efforts via the collection system; Escalate problem accounts to supervisors or legal agencies.
Seniority
Mid-level, moderate supervision