Commercial Services Representative I
Core
Handles commercial customer interactions via phone and email, providing service and educating clients on low-complexity banking products.
Role type
Entry-level commercial customer service representative
Builds
Customer support for Premier and Core client segments
Domain
Banking / Commercial Services
Deliverable
client delivery
Required skills
data entry, telephone communication, problem solving, product knowledge, policy adherence
Preferred skills
commercial experience, knowledge of banking products
Technologies
CRM application, computer systems
Responsibilities
Handle customer interactions professionally, provide accurate product information, direct Treasury requests to specialists, enter customer data, track service requests, escalate issues when necessary, adhere to call center standards
Seniority
Entry-level, individual contributor
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