Associate Customer Service Specialist with French
Core
Provide operational support to customers and sales representatives for the French Overseas Territories market, handling orders, queries, shipments, and returns.
Role type
Associate Customer Service Specialist
Builds
Customer service operations for Medtronic's French Overseas Territories market
Domain
Healthcare technology
Required skills
Customer service operations, order entry, shipment tracking, dispute resolution, stakeholder communication, Microsoft Office (Outlook, Excel), proactive problem-solving, analytical skills
Preferred skills
Process improvement recommendations
Technologies
Microsoft Office (Outlook, Excel)
Responsibilities
Represent the company to external and internal stakeholders via emails and the phone; Enter orders, answer customer queries, and direct customers to sales representatives; Trace shipments and interact with the transport department; Deal with customer credits, product returns, and disputes; Communicate with sales representatives and internal departments for process information.
Seniority
Entry-level, individual contributor