Customer Care & Order Operations Vietnam Lead
Core
Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO), managing order fulfillment, field inventory, and offer-to-cash processes for transactional and non-clinical customers.
Role type
Senior Operations Lead (Supply Chain & Customer Care)
Builds
End-to-end customer order fulfillment journey and seamless transactional customer experience in Vietnam
Domain
Healthcare technology / Medical Devices / Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational management, supply chain management, customer service leadership, resource deployment, process standardization, cross-functional partnership, financial compliance, talent attraction and retention
Preferred skills
MBA in Operations Management, experience in highly matrixed organizations, ability to influence strategy
Technologies
None explicitly stated
Responsibilities
Contribute to channel and offer-to-cash strategy linking with APAC & SEA teams; orchestrate end-to-end offer-to-cash journey; ensure efficient operational performance and resource deployment; deploy standards (systems, processes, tools) within Vietnam; deliver on regional and global Customer Care annual goals; partner with commercial organizations to enable revenue targets; orchestrate order fulfillment with GSC functions (Demand Planning, Supply Network, DRP Planning, Deliver Operations, Trade Operations); partner with Customer Care COE on global standards; manage supply visibility and recovery; ensure quality process adherence; achieve financial targets with compliance; attract and retain talent
Seniority
Senior, hands-on IC with leadership responsibilities