Field Engineer (Customer Service)
Core
Provide remote and on-site support for deployed public safety command & control systems, handling incident response, root cause analysis, and process optimization using automation and data analytics.
Role type
Junior field engineer (graduate level)
Builds
Management, service, and maintenance solutions for public safety customer networks
Domain
Public Safety / Mission Critical Operations / Cloud Computing / AI & ML
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
network troubleshooting, incident response, root cause analysis, automation, data analytics, ITIL awareness, cybersecurity basics
Preferred skills
Public Safety operations, NOC & SOC, Life Cycle Management, AI integration
Technologies
Cloud Computing, AI, Machine Learning (ML), automation tools
Responsibilities
Support deployed systems remotely and on-site, resolve customer issues, perform advanced root cause analysis, create value-added services via automation and data analytics, train on core systems and devices
Seniority
Junior, graduate entry-level
